Job Vacancy

Automation Technical Manager

Job Vacancy - 2022-02-17

Experience Needed Career Level Job Type Department
More than 8+ Years years Managerial Full Time Automation



  • -Provides guidance and oversight on all Audio Visual and Control projects.
  • -Develops and maintains quality documentation & procedures for the projects.
  • -Dispatches the installation work on the technicians and support engineers ensuring that all work is conducted on time and with proper quality.
  • -Preparing BoQ, solution design based on customers’ requirements and RFPs.
  • -Preparing logical and physical diagrams.
  • -Doing presales activities, presentations, doing demos and POCs
  • -Preparing proposals, technical write-ups and user manuals.
  • -Manages the customer installation process based on business and technical requirements indicated in the design.
  • -Ensures that all customer problems are promptly and professionally resolved by the technical support team.
  • -Acts as an escalation point for high severity customer issues that arises from within the team; directly from customers; or from other functions such as Sales and manages customer escalations with the vendor if the need arises.
  • -Works to ensure that customer satisfaction is always our highest priority; Develops and communicates the expectation and acceptable levels of service required by our customers. Ensures all support requests are managed, assigned, and completed to agree upon expectations.
  • -Works closely with customers, Support Engineers, Development Engineers, Professional Service engineers, Product Management team and Sales Engineers to share product knowledge and provide resolution to customer requirements.
  • -Demonstrate a model leadership and perform all people management responsibilities ensuring high morale and attainment of operational objectives by ensuring:
  • -Proper staffing of own department in line with the business plans
    • -Employees have clear job objectives
    • -Employees receive the appropriate training and development
    • -Employees receive appropriate compensation in line with their performance
    • -Maintain continuous 2 ways communication with the teams
    • -Motivate and recognize top performers


  • -Bachelor’s Degree in Computer Science, Electrical Engineering, Communications Engineering, or equivalent discipline
  • -Fluent English and Arabic, both spoken and written
  • -Good understanding of company’s products and services
  • -Experience in managing Audio Visual and Control related projects and initiatives
  • -Experience related to installing, maintaining, and troubleshooting products
  • -Experience with AutoCAD and Microsoft Visio
  • -An understanding of business processes and constraints
  • -Minimum 8 years of experience with at least 1 year in a similar position

+ 20

Technology Providers

+ 45

Strategic Partners

+ 15

Years of Experience