MCS offers four scenarios of customer support depending on our (R.A.S.E) model (Reliable, Available, Secure, and Efficient)
In 2013, MCS has launched its first non-vendor online support portal to enable its customers to add their technical issues online. MCS Support Center is a private portal hosted in our datacenter that requires an invitation to access it. There are currently 2 levels of users; master user and regular user. The master user can view and interact with all cases opened by his organization while the regular user can only see and interact with his own cases. Products listed in the Support Center are ones purchased through MCS and has valid vendor support.